SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mallheat.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://mallheat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute . I have always wanted a juicer something this cute that I can come from my workout and blend up some fruits quickly and make a quick smoothie . Now I don’t have to take out my big blender . Moreover super way to clean and I use it as a cup to drink my smoothie . I don’t have to pour it in a separate glass. Cleaning is super easy I jus add some water and blend it again so it’s super simple . Definite buy
Great product. Just what I need for being on the go.
It’s very powerful and easy to use. Definitely love to use it on the go!
It has high quality material. It's very handy, I bought it for my son, to mash the fruit while we are outside. It does its job perfectly. I really like it. I'm using this almost every day must say it's convenient and easy to use.
Great little cordless blender. Powerful enough to handle frozen fruit mixed with milk. Lightweight and easy to clean.
Easy to charge, no unnecessary wires charged and is perfect for on the go. Would recommend
Great little cordless blender. Powerful enough to handle frozen fruit mixed with milk. Lightweight and easy to clean.
Very reasonable price for a portable blender. It’s glass so it’s not really so portable such that I would bring it around with the battery for blending, but it’s nice to have that option. In the meantime I like that I don’t have to have it plugged in to use and so it doesn’t need to be next to a power port, and can be on a kitchen island, moved around, etc. One bad thing is that there’s only 1 speed on this blender and it’s super high speed so it’s impossible to blend lightly if you want little bits, everything turns to juice/smoothie. Knocked off 1 star for this. Oh, another thing to note is that 1 end of the bottle has a built in handle for carrying. And both ends have a screw top cover.
So simple to use and clean. Out of the box, charge it for a few hours until the light changes to tell you it's ready. Put whatever you want inside (we made banana smoothie with ice cream). Switch it on and we only did it for 5s or so and it was done. Think you're supposed to do it for 30s.
This has been a really good lockdown investment. I was initially doubtful about the power of it but it makes a shake really well. Can crush as well, as other portable might not. Just don't put more than 2-3 icecubes. There blades are good. You don't get solid fruit particles in your mouth and it sliced then well. I had to connect my other shaker to socket and then hang around in the kitchen. With this I can sit infront if tv and have my shake
It's an amazing device for making smoothie. Portable with long battery time. Easy to carry with you. Any type of fruits can be easily used. Strongly recommended.
I love it best thing I have brought makes my protein shakes in seconds It’s a must buy ,also so easy to clean
I like that the blender is easy to take anywhere. It’s reliable and durable. Definitely worth the money.I charge it at home and then bring it with me to the gym. This portable juice blender is super easy and fast use, fancy shape, small and easy moveable, can able to use everywhere even in the desk of office, supper easy to wash and clean, used 3 times so far its great product, you need for glass just make your in your car and drink, the charging is supper fast, long lasting BATTERY, it's also great for those family who are having kids and going outside specially in summer, just keep your fruits and make your juice in the park, overall it's great and giving 5 star.
Made of eco-friendly and BPA free, this multi-functional portable blender is very easy to use to make fresh smoothies, fruit juice, protein shakes, purée baby food and many more. Ideal to use at home, work and outdoor. Easy to clean and charge as it comes with the foam cleaner and a USB cable. No signs of leakage, lightweight and easy to carry anywhere.
Buy this product
Great little bottle, easy to carry in your bag blends in seconds and battery that lasts for good few days. Good way to ensure you get your 5 a day no excuses!
I love that it's personal. I can use it on the go. I use it to make smoothies and protein shakes to get rid of the excessive weight i gained in two months.
The blender has worked well for me so far. It contains a cleaning tool witch is useful for the parts that can't be reached with my sponge and a charger head. But the blender is not the best smoothie maker as it doesn't blend super finely, but on the go it's works well.
I love this product, its neat and handy, ideal for single use juices. I wanted it to take to work for breaks, great thing is you can use it multiple times during the day. So good i ordered a second one for a friend! Brilliant concept. Highly recommend
I love that this can blend fruits and ice in such a small portable package! Perfect for blending a smoothie at work where a full-sized blender isn't available.